top of page

Privacy Policy

Our Shipping Policy applies to all orders placed with Enhanced Research Compounds. By placing an order, you agree to this policy, our Terms & Conditions, and any notices shown at checkout.

Introduction

This Privacy Policy explains how Enhanced Research Compounds (“we”, “us”, “our”) collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We are a supplier of research chemicals and peptides supplied strictly for laboratory and scientific research purposes only. Our products are not intended for human or animal consumption, and nothing on this website constitutes medical, diagnostic, or therapeutic advice.

By accessing or using our website, you consent to the practices described in this Privacy Policy.

Personal Information We Collect

We may collect personal information including, but not limited to:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely via third-party providers and not stored by us)

  • Business, institutional, or laboratory affiliation (if voluntarily provided)

  • IP address, browser type, device and operating system information

  • Order history and transaction records

  • Communications with us, including emails and enquiries

We collect only information that is reasonably necessary for operating our business, processing orders, providing customer support, and complying with legal obligations.

​

No Sensitive or Health Information

We do not collect sensitive information, including health information, medical data, biometric data, or information relating to human or animal use of our products. Our systems are not designed for, and must not be used for, the provision of medical or therapeutic information.​

How We Collect and Use Personal Information

We collect personal information when you:

  • Place an order through our website

  • Contact us via email or other communication channels

  • Create or manage an account

  • Voluntarily provide information through forms or enquiries

  • Browse our website (via cookies and similar technologies)

We may use personal information to:

  • Process and fulfil orders

  • Communicate regarding orders, enquiries, or account matters

  • Provide customer support

  • Manage payments, refunds, and invoicing

  • Improve website functionality, performance, and security

  • Detect and prevent fraud or unauthorised activity

  • Comply with legal, regulatory, and record-keeping obligations

We do not use personal information to provide medical advice, assess suitability for human use, or recommend consumption or application of any product.

Cookies and Analytics

Our website uses cookies and similar technologies to:

  • Enable core website functionality

  • Analyse website traffic and performance

  • Improve user experience and site security

You may disable cookies through your browser settings; however, doing so may affect website functionality.

Disclosure of Personal Information

We do not sell, rent, or trade personal information.

We may disclose personal information to trusted third parties where reasonably necessary, including:

  • Payment processors

  • Shipping and logistics providers

  • Website hosting and IT service providers

  • Analytics and security service providers

  • Professional advisers (legal, accounting, compliance)

All third parties are required to handle personal information in a manner consistent with applicable privacy laws.

We may also disclose personal information where required or authorised by law, including to regulatory authorities or law enforcement agencies.

Overseas Disclosure

Some third-party service providers may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients comply with privacy protections consistent with Australian law.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include secure hosting environments, encryption, access controls, and reputable payment gateways.

While we take data security seriously, no method of transmission over the internet is completely secure, and use of the website is at your own risk.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil business and contractual purposes

  • Meet legal and regulatory requirements

  • Maintain accurate records and resolve disputes

Where information is no longer required, it is securely deleted or de-identified.

Access, Correction, and Complaints

You may request access to or correction of personal information we hold about you by contacting us using the details below.

If you believe your privacy rights have been breached, you may lodge a complaint with us. We will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Children’s Privacy

Our website and products are intended for individuals aged 18 years or older. We do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites, and we encourage you to review their privacy policies separately.

Contact Us

For privacy-related enquiries or requests, please contact:

Enhanced Research Compounds
Email: admin@enhancedresearchcompounds.com
Website: https://www.enhancedresearchcompounds.com/

bottom of page